Archives for category: Marketing Strategy

Slow marketing and sales lessons

What marketing and sales professionals can learn from the Slow Food Movement

Have you seen the commercials for McDonalds that portray the fresh produce and grains?  These advertisements are part of a well-executed marketing strategy to boost brand positioning.  Think about it:   how many of us associate McDonalds with “real” food vs. a convenient quick stop to suppress the immediate hunger pains?  Precisely.   That’s what the commercials are aimed to address and are in response to the “slow food” trend.

If you’re not familiar with it, “slow food” is a movement to link the pleasure of food with the community and environment from which it comes.  In other words—it’s a movement to slow down society, strip away the complexities of food production, and reconnect consumers with the actual ingredients that provide their daily sustenance.  Savor what you eat, make it real.

Hungry marketing and sales professionals take note: there’s a lesson for you in here as well.   It’s called “Slow Marketing”, which I’ll define as stripping away the corporate façade and allowing your customers to get to know the person behind the brand.  It’s not really a new concept, but one that will impact your business production and bottom line.   If you’re eager for new business, here are 3 ways you can get back to slow marketing basics:

Be You.

You have a lot to offer your clients.  You can answer their product related questions, be a professional sounding board, a trusted resource, a go-to person.  You can guide them through their business decisions.  You.  Not your company, not your brand, YOU.  Remember, people buy from people, not companies.  Don’t be afraid to show your personality in your marketing efforts.  Strip away the corporate jargon and allow your customers to get to know WHO makes up that brand.

To start, fine tune your unique value proposition- or should I say “You-nique” value proposition—you know, the defining blurb you rattle off at cocktail parties and business mixers.  For example, if you are a financial  services professional, instead of responding to questions about you/your company as, “We’re a full service agency offering personal financial, estate planning and business strategy advisement” how about: “I help executives develop investment strategies to protect their personal finances.”  Hmmm.  Interesting.  Now you’ve captured my attention on how YOU can help ME.  You made it personal and I responded.  Be you.

Be connected. 

The premise behind the slow food movement is reconnecting with the ingredient source.  So is slow marketing. Reconnect with your community, your customer base.  Put yourself out there.  In person AND online.

Whenever I meet a new business acquaintance at an event, if it’s someone I want to stay in contact with, I follow up by connecting on LinkedIn.  For personal contacts, I use Facebook.   If you aren’t on the major social networks, you are missing key business-building opportunities!  Like it or not, this is how people connect and communicate today.   Build your profile, use that stack of business cards to add connections, and then maintain your network presence.  Again, it’s about drawing attention to the person behind the brand.  Because when you become part of my network, it helps me see beyond your corporate name and focuses my attention on the individual with whom I’ll award my business and trust.  Help me see you the person, not just your brand.  Be connected.

Be recommended.

OK, so you’ve stripped away the corporate jargon, you’ve connected to your community, now what?  Now you promote the merits of the ingredient…YOU!   You offer quality service and have helped real people…isn’t it only natural then to publicize this-?  The easiest way to accomplish: ask your customers to write you a recommendation for your LinkedIn profile.  Don’t make it complicated, a mere 2-3 sentences of the services you provided and how you helped them will suffice.  Testimonials not only give you, the person behind the brand, credibility, but also ease the anxiety of potential clients researching you.  Plus, when your contacts write you a recommendation on LinkedIn, their praises are publicized to their connections, giving YOU prime viral exposure!

Summary

I’m not a granola head or into organic food, but I love what the food industry is doing with the slow food movement.  The concept of getting back to the basics and allowing the core ingredients to shine makes so much sense.  For food and for sales professionals.  Remember:  be you.  Be connected.  Let yourself shine.  And that, my friends, is a recipe for  business success.


 
 
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Our engagement photo, 1987

This month, my husband and I celebrate our 25th wedding anniversary.   As I reflect back across the years and how our relationship came to fruition, I see a lot of parallels to a sales conversion funnel.  (Hmmmm…something tells me I need a life!)  Like marriage, most B2B purchases are a big decision—and even bigger commitment.  Marketers that recognize and respect the relationship building process will be the ones getting the ultimate “I do” in the end.   Allow me to illustrate my point.

Start with Courtship

When our relationship was in its infancy stages, my husband courted me.  A lot.  He wanted my attention, so he’d leave me notes at work.  Nothing major, no commitment required, just little notes he was thinking of me, small tidbits of information he knew I’d be interested in…things that made me smile and notice him as well.  And when he saw the interest was mutual, he mustered the courage to ask me out.

Spend time dating and getting to know one another

Our first date was small, a lunch date one Saturday afternoon.  But it was nice and we (obviously) wanted to know more about each other.  So we continued to spend time with each other.  And over the course of many months, we started talking more seriously: our life dreams and ambitions, places we’d like to live, children….the heavy stuff.  We eventually began talking marriage.

Commit to one another

The time finally came.  One summer evening shortly after I graduated from college, my husband asked me out, but this time it felt different.  He was unusually quiet as was I.  Instead of sharing a pizza, he took me to his favorite fancy restaurant on the beach.  After dinner, we sat on the sand and watched the fishing boats return to the harbor and the sun majestically set over the ocean.  It was the perfect moment.  My husband asked me to close my eyes, I heard the tiny creak of a box and there he was, on his knees with a ring, asking me to spend the rest of my life with him.  And the rest….is history.

Applying the principles

As marketers, there’s much we can learn from life relationships.  Too often, we are so focused on the call to action—getting to the “I do” moment that we skip over the activities that lead up to the commitment.  Think about your own personal relationship—would you be with your mate if he/she proposed marriage on your first date?  I wouldn’t.  I probably would have run for the hills!  Maybe our prospective customers are feeling the same way.

Marketing Sherpa / MECLABS is infamous for preaching the value of incorporating micro yeses throughout your customer conversion funnel–get smaller buy ins before you ask for the sale.  Align your call to action with the customer’s stage in your conversion process.  In other words, if you ask for too deep of a commitment too soon, your customers will likely bolt.  Sounds frightening parallel to “popping the question” before your relationship has had a chance to mature.  Just what are the conversion stages? As defined by MECLABS:

  • Stage 1: Appeal.  Establishing: “I want it/you”
  • Stage 2: Exclusivity: “I can’t get this elsewhere”
  • Stage 3: Clarity: “I understand it/you”
  • Stage 4: Credibility: “I believe in it/you”

Marketing is a process of developing deep customer relationships.  You need those periods of courtship and dating or you’ll never get to the ultimate “Yes.  I do.”  So take a look at your marketing plan.  Do you have campaigns that allow your customers to get to know you or are you always proposing?    Otherwise, you might be scaring off someone who could become your lifetime partner.